Your support inbox, handled.
Quietdesk is an AI support agent for Shopify brands. It answers where's-my-order, return, and exchange emails 24/7 in your brand's voice, and hands the tricky ones to your team.
How it works
Live in about 48 hours. Nothing new for your team to learn.
1
Tell us about your brand
A 15-minute setup form covers your brand voice, your policies, and when to bring in a human.
2
We connect and test
Read-only access to your Shopify orders, plus your support inbox. We test on real example tickets before a customer sees anything.
3
Draft mode, then autopilot
The AI drafts replies for you to approve. Once you trust it, it answers routine emails on its own.
What Quietdesk handles
Routine questions get answered in minutes. Anything sensitive goes straight to your team.
Answered automatically
- Where's my order and tracking updates
- Shipping times and policy questions
- Return and exchange instructions
- FAQ and product questions
Always handed to your team
- Refunds and credits
- Damaged, wrong, or missing items
- Chargebacks, legal, and safety issues
- Upset customers, or anyone who asks for a person
Every handoff arrives with a summary: the order, what the customer wants, and a suggested next step.
Simple monthly plans
Billed monthly, cancel anytime. One-time $750 setup covers connecting your store, importing your policies, and testing before launch.
Starter
$499/month
Up to 1,000 tickets per month
- Order tracking and delivery updates
- Return request handling
- Smart handoff to your team
Most popular
Growth
$1,199/month
Up to 4,000 tickets per month
- Everything in Starter
- Exchange handling
- Weekly performance report
- Custom handoff rules
Scale
$2,499/month
Up to 10,000 tickets per month
- Everything in Growth
- Custom brand voice training
- Dedicated setup specialist
- Priority escalation rules
Ready for a quieter inbox?
Book a free 20-minute demo and see how Quietdesk would answer your store's real tickets.
Book a demo How it works