Cancellation policy

Quietdesk plans (Starter, Growth, and Scale) are monthly subscriptions operated by Progressive Consultants LLC.

Billing
When you subscribe, you authorize us to charge your payment method at the start of your subscription and again every month on the same date until you cancel. The price you pay is the plan price shown at checkout, plus any applicable taxes. The Setup & Onboarding fee is a separate one-time charge and does not recur.

Price changes
If we change a plan's price, we will email you at least 30 days before the new price applies to your subscription. You can cancel before then if you don't want to continue.

How to cancel
You can cancel at any time by emailing logann804@gmail.com or through the subscription management link in your account or order emails, where available. Cancel at least 24 hours before your next billing date to avoid being charged for the next month.

What happens when you cancel
Your service continues until the end of the billing period you've already paid for. After that, we stop answering tickets on your behalf, remove our access to your store and inbox, and delete your store's customer data as described in our Privacy Policy. Monthly fees are non-refundable for partial months; see our Refund Policy.

Changing plans
To upgrade or downgrade, contact us. Plan changes take effect at the start of your next billing period unless we agree otherwise.

Failed payments
If a payment fails, we will notify you and may retry the charge. If payment is not resolved within 7 days, we may pause your service until it is.