How long does setup take?
Most brands are live in draft mode within 48 hours of submitting their setup form.
Will the AI send replies without anyone checking?
Not at first. Every brand starts in draft mode, where replies are reviewed before sending. We only turn on automatic replies for simple ticket types once you're happy with the quality.
What does the AI do when it doesn't know the answer?
It hands the ticket to your team instead of guessing. It only answers from your policies and your real order and tracking data.
Can it issue refunds?
No. Refund, credit, and discount requests always go to your team.
Is my customers' data safe?
We connect through Shopify's collaborator access and inbox invitations, never shared passwords, and we only request the permissions needed to look up orders. The AI verifies a customer's identity before sharing any order details.
Which support inboxes do you work with?
We work with Gmail and several popular helpdesks. Let us know what you use on your setup form or demo call and we'll confirm.
What happens if I go over my plan's ticket limit?
We'll reach out to talk about whether a different plan makes sense. Your customers won't be left without replies.
Does it sound like a robot?
Your agent is trained on your brand voice and example replies you like. If a customer asks directly whether they're talking to an AI, it answers honestly and offers to bring in a person.
How do I cancel?
Plans are billed monthly and you can cancel anytime. See our subscription and cancellation policy for details.
Still have questions?
Book a demo and we'll walk you through it.