Refund policy

Quietdesk is a subscription service operated by Progressive Consultants LLC ("Quietdesk," "we," "us"). Because our plans are digital services, nothing is shipped and there are no physical returns.

Monthly plans

Monthly subscription fees are billed in advance and are non-refundable, including for partial months. When you cancel, your plan stays active until the end of the billing period you've already paid for, and you won't be charged again.

Setup & Onboarding fee

The one-time setup fee is refundable in full if you cancel before we begin setup work (before you submit your setup form). Once setup has begun, the setup fee is non-refundable.

If we can't deliver

If we are unable to get your Quietdesk agent working in draft mode within 14 days of receiving your completed setup form and the access we request, for reasons within our control, you may request a full refund of your setup fee and first month's subscription fee.

Billing errors

If you believe you were charged in error, contact us within 30 days of the charge and we will investigate and correct any mistake.

How to request a refund

Email logann804@gmail.com with your order number and the reason for your request. Approved refunds are returned to your original payment method, and your bank may take several business days to process them.

Nothing in this policy limits any rights you may have under applicable law.