Your support inbox, finally quiet.
Quietdesk is an AI support agent built for Shopify brands. It answers "where's my order?" and return questions around the clock using your real order and shipping data, and it hands anything sensitive to your team with the full story attached.
1. Tell us about your brand
After you choose a plan, you'll fill in a short setup form: your brand voice, your shipping and return policies, your support hours, and who should receive handoffs. It takes about 15 minutes.
2. We connect your store and inbox
You approve a Shopify collaborator request and invite us to your support inbox. We never ask for your passwords, and we only request the access needed to look up orders.
3. We build and test your AI
We train your Quietdesk agent on your policies and test it against real example tickets before any customer sees a reply.
4. You go live in draft mode
Your AI drafts replies in your inbox, and they're reviewed before sending. Once you're confident in the quality, we switch simple tickets like order tracking to fully automatic replies.
What Quietdesk handles
- Order status and tracking questions
- Delayed and "delivered but not received" packages
- Return and exchange requests, following your policy
- Common questions from your FAQ
What always goes to your team
- Refund and discount requests
- Damaged, defective, or wrong items
- Upset customers or anyone asking for a person
- Anything involving safety, chargebacks, or legal concerns
Every handoff arrives with a short summary: who the customer is, what they want, what the AI found, and a suggested next step.